If you purchased your game from somewhere other than the EA app Store, you’ll need to redeem your product code. The Sims and Battlefield games have multiple expansions or subscriptions that only become active when you own the base game.Ī full game has a standalone title, like "Battlefield 4" or "The Sims 4,” while expansions usually have an additional subtitle, like "The Sims 4: Get to Work."īuy your game elsewhere? Redeem your code Make sure you purchased a full game and not DLC or a subscription. If you still can’t find the game you’re looking for, try clearing your data cache. I tried all that, but they’re still missing You can also try uninstalling and reinstalling the EA app. If this doesn’t work, log out of the app and back in again to refresh your Library.
If your purchase processed but you still don’t see your gameĬlick the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click Restart app. Once your payment has been processed, your full games will show up in your Library. Try logging in to the EA Account Settings portal with other email addresses you may have used instead.
If your order is not showing, then you may have bought the game on another account.If it’s still processing, you’ll get your game when it’s completed.Check the order status for your purchase.If your new game isn’t in your Library, your order might still be processing: You’ll only see this tab if you currently have, or at some point had, an EA Play membership.Ĭheck to see if your payment went through.If you don’t have any, you can browse that game’s Game Hub to find extra content to add to your Library. Here you’ll see any add-ons you have for the game.
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